Bogushop customer care
Planning an order or need help with a purchase? Find shipping timelines, delivery costs and our return and exchange policies here.
From our store to your door
Bogushop works with courier companies across North America and around the world. We receive discounts from FedEx, DHL, UPS, EMS and Canada Post to help keep your shipping costs down. Except for custom-made items, everything is in stock and ready to ship from our warehouse in Vancouver, Canada.
| Order type | Processing / production | Delivery |
|---|---|---|
| In-stock items without customization | Within 1-2 business days | 5 - 9 business days |
| Keikogi / Hakama re-sizing & embroidery | 5–7 business days | 5 - 9 business days |
| Custom Bogu sets /parts | 8-12 weeks | 5 - 9 business days |
| Custom Keikogi / Hakama | 4 - 6 weeks | 5 - 9 business days |
|
Full embroidery Zekkens Full clarino zekken / Clarino embroidery zekken |
5–7 business days 4 - 5 weeks |
5 - 9 business days 5 - 9 business days |
Shipping is based on the weight of your order, with a minimum charge for the first 0.5 kg and additional weight charged in 0.1 kg increments. These are the courier charges we pay; we do not make a profit on shipping. Heavier orders are generally more economical to ship.
For extra-heavy orders outside North America, such as dojo group purchases or orders containing more than four Bogu sets, contact us before purchasing so we can calculate the most economical shipping method.
International orders
You may be subject to import duties and taxes when your package reaches your country. Additional customs-clearance charges are your responsibility. We have no control over these charges and cannot predict their amount.
Customs policies vary by country. Contact your local customs office for further information. When ordering from Bogushop.com, you are the importer of record and must comply with the laws and regulations of the country receiving the goods.
U.S. Customers — We Cover the Tariffs & Duties!
Under the current U.S. tariff and import duty policies, BoguShop will cover applicable tariffs and customs duties on your order. The price you pay at checkout is the price you pay—no surprise tariff or customs duty charges upon delivery.
Shop with confidence knowing that BoguShop takes care of these import costs for you.
Help with your purchase
We make every effort to ensure you have a great experience. If you are not completely satisfied, you may return or exchange your purchase within 30 days of receiving your order, subject to the conditions and exclusions below.
Email customercare@bogushop.com to begin a return or exchange.
Incorporated in 2007, Bogushop has been providing quality Kendo equipment all around the world ever since. Read More
Please call us by:
Phone: (604)303-0033
Email: customercare@bogushop.com
In Person: Book an appointment
